HI Carran
We’ve just completed our STAR survey for 2022 at Harrogate Borough Council and achieved around a 44% response rate. To be honest, if we’d assumed the other 56% were ‘satisfied or very satisfied’ with our services the results would be very skewed – and those tenants who did complete the form would, I suspect, question the legitimacy of the exercise. I’m sure there are many, many reasons why people don’t respond to a survey so I’d agree with the general theme of the comments above.
Good luck with your survey!
All the best.
David
