Self-assessment – regulatory standards

[Jane Ashcroft]

Hi,

At Incommunities we are reviewing our approach to our annual self-assessment against the Consumer and Economic standards.

I would appreciate it if you could share any ideas, examples, good practice etc.

Many thanks

Jane Ashcroft

[Yvonne-YDC]

Hi Jane
I can give you the perspective from Cobalt Housing and Steve Biko HA.
Steve Biko HA used a consultant to do the self assessment (SA) and then put that SA to the board and engaged tenants for comments at 2 separate meetings, a board meeting and an involved tenants meeting
Cobalt Housing undertake a SA through the Executive Team and then over a period of 3 half days, we gave comments on the SA and heard presentations of activity to back up evidence of compliance of each of the standards (2-3 standards at each meeting) through presentations from managers and Executives to board members and involved customers in the same meeting.
If you need an example, i have posted the Cobalt example on 7.7.21 Scrutiny and Involvement Networking Meeting on this site.
I will invite others to participate in this discussion now
Yvonne

[Amanda Wait]

Hi Jane

I complete Regenda’s Tenant Involvement & Empowerment Self Assessment and have done so for the last few years. I have never previously consulted with residents on the standards however we are introducing a new Resident Voice Panel from April next year and one of their responsibilities will be to ensure that we meet the expectations and outcomes of the Consumer Standards

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