In the week commencing Monday 8 January 2024 the Housing Ombudsman published:

• four severe maladministration findings across three cases for Clarion, including two cases of damp and mould, with Housing Ombudsman Richard Blakeway saying “Running throughout these cases is evidence of delay, poor communication and ineffective action” and
• its inspection report into Lambeth Council, with Richard Blakeway saying “This inspection happened because two residents had to seek the Ombudsman’s intervention more than once to resolve complaints that we had previously upheld… There are still too many residents receiving an unacceptable service… Effective complaint handling is a core component of rebuilding trust with residents”.