In the week commencing Monday 19 February 2024 the Housing Ombudsman:
- Published six severe maladministration findings for Birmingham City Council across four cases for failings in how it handled leaks and damp and mould as well as the associated complaint handling, with Housing Ombudsman Richard Blakeway saying “Throughout these cases there were similar points of failure in the landlord’s process, whether inadequate diagnosis of the problem, failing to escalate issues, or delays often caused by missing appointments. The lack of communication further undermined resident’s confidence in the landlord’s actions”