In the week commencing Monday 11 December 2023 the Housing Ombudsman:
- launched special investigations into Camden Council, Hackney Council and Hyde Group. All three landlords have struggled with damp and mould, repairs and complaint handling and
- published four severe maladministration findings across two cases for Sovereign HA, after the landlord failed to deal with damp and mould and pests as well as providing poor complaint handling.