In the week commencing Monday 21 August 2023 the Housing Ombudsman published:
- a severe maladministration finding for Newham Council for how it handled a damp and mould case, taking over three years to resolve the issue and repeatedly not keeping the resident updated on repairs
- two severe maladministration findings for Sanctuary Housing for how it handled a damp and mould case (including dismissing the advice of its contractor) and the associated compensation claim around damaged belongings