The Housing Ombudsman has published a severe maladministration finding for 3CHA, after a resident living in supported housing was issued with an immediate eviction notice, contrary to the landlord’s policy and without reasonable evidence for issuing the notice.
The Ombudsman’s investigation found:
- severe maladministration regarding the landlord’s handing of the resident’s eviction
- service failure regarding the its response to the resident’s concerns about staff conduct and the level of support offered
- service failure regarding the its response to the resident’s request for compensation and
- service failure regarding its handling of the subsequent complaint.
Housing Ombudsman Richard Blakeway said: “When we examined the relationship between landlords and managing agents, we found it was sometimes dysfunctional. This investigation demonstrates the detriment to a resident that can result from service failures and raises several significant concerns. The resident was treated unfairly, and the landlord does not appear to have considered the seriousness of the situation in its responses at the time, or the detriment the resident would likely have been caused. Furthermore, it has not demonstrated that it sought to “put things right””.