The Housing Ombudsman has published two severe maladministration findings and two Complaints Handling Failure Orders for Spitalfields HA, due to failures over responding to a leak which led to flooding and the subsequent complaint handling.
The Ombudsman’s investigation found severe maladministration in both the provider’s handling of the complaint and in its response to reports of a leak at the property and damage to belongings.
Housing Ombudsman Richard Blakeway said: “The landlord has not demonstrated that it acknowledges any failings or intends to take any steps to improve future service for its residents when dealing with repairs or complaints”.