On 9 December 2021 the Regulator of Social Housing (RSH) consulted on a proposal to introduce Tenant Satisfaction Measures (TSMs) for registered providers. The RSH has now published the outcome of that consultation which closed on 3 March 2022.
The Tenant Satisfaction Standard will come into effect on 1 April 2023 and registered providers will be required to collect and publish data for 22 TSMs.