The Housing Ombudsman has published its annual report for the year ended 31 March 2021.
Key points from the report include:
- The top three areas of complaint were repairs (35%), tenant behaviour (15%) and complaint handling (10%)
- 10 complaint handling failure orders were issued
- 3,455 orders and recommendations were made including 1,705 to pay compensation, 272 to carry out repairs and 381 to review policies/change processes and
- £450k of compensation was ordered to be paid by landlords to residents.