The Housing Ombudsman has published two severe maladministration findings for Inquilab HA. The finding follows an investigation into Inquilab’s failure to respond to a resident’s request for Inquilab to deal with damp and mould in her home since April 2018 and its subsequent poor complaint handling. The resident had reported that the leaks and outstanding repairs meant her daughter’s bedroom was unusable and their belongings were damaged, which in turn impacted on their physical and mental health. The Ombudsman has ordered Inquilab to pay £3,663 in compensation to the resident and to offer redress to reflect the extent of the damage to the resident’s possessions.
