The Housing Ombudsman has published a severe maladministration finding for Golding Homes. The finding follows a resident’s reporting of repairs that she repeatedly made over a period of seven years from 2012 to early 2019. When the tenant then made a formal complaint in late 2018, Golding failed to use its complaint procedure to investigate the resident’s concerns and to take action where it identified that something had gone wrong. The Ombudsman has ordered Golding to apologise, to pay £2,500 in compensation and to set out the steps it is taking to meet its repair obligations.
