In July last year the Housing Ombudsman published a new Complaint Handling Code. The Code committed the Ombudsman to publishing the total number of complaint handling failure orders issued, the names of the landlords and the reasons for the orders. The Ombudsman has published its second such report covering the period from April to June 2021.
The Ombudsman has also published best practice guidance for the effective involvement of governing bodies in complaints.
Become a YDC Member to read more about the Ombudsman’s report.