In the week commencing Monday 15 July 2024 the Housing Ombudsman published:
- an independent review of A2Dominion’s response to leaks, damp and mould following several severe maladministration findings. The review which was ordered by the Ombudsman, and makes 37 recommendations for the landlord to improve, follows three cases where residents experienced leaks for years and
- its Complaint Handling Failures Report for the quarter to 31 March 2024. The Ombudsman issued 38 CFHOs in the quarter of which 18 (47.4%) were not complied with.