The Housing Ombudsman has published a severe maladministration finding for Great Yarmouth Borough Council. The Council failed to deal with mould growth which was causing damage throughout a resident’s home that and then delayed putting right faulty improvement works which worsened the situation.
The Ombudsman’s investigation found severe maladministration by the landlord in its handling of the repairs and improvement works to the resident’s property and service failure for its complaint handling. The Ombudsman ordered the landlord to apologise to the resident and pay compensation of £1,700 (additional to £500 of compensation awarded by the landlord). It also ordered the Council to review its handling of the case to avoid similar situations.