Our Services
Governance
- Governance documentation Reviews
- Governance structures advice
- Board and/or committees in action observation
- Governance health checks and in-depth reviews
- Board away day facilitation
Customer Governance
- Compliance checks
- Creating a Customer Committee
- Sustaining success
- Developing Committee Members
- Facilitating away days
- Appraisals and effectiveness
Tenant Involvement and Empowerment
- New and existing Tenant Voices
- Reviewing your Involvement approach
- Digital Voices
- Consultation and Engagement
- Complaints, Comments and insight
- Customer Empowerment
Member Benefits
-
Discounts on training and events -
Access to premium website content -
Access to the YDC Community Forum -
Free consultancy advice -
Membership of our Scrutiny and Involvement and Regulation and Governance Networks
-
Supporting Customer Involvement Excellence
“Yvonne supported our Scrutiny Panel by hosting their annual review. She guided the Panel through the work they had done and supported them to reflect on their experiences and understand areas for improvement. Plus Dane is a Scrutiny-Net member and meets regularly with Yvonne and other members to develop our understanding of how to get the most from customer engagement. Being part of the network allows us and our customers to gain access to many events and conferences – and we know that these are always lively events with lots of useful take-aways.
Yvonne’s work is always high-quality and she is professional in her approach – both staff and customers always look forward to working with her . She understands completely the challenges we face as a landlords and helps us to make sense of what is coming over the horizon. On a personal note, she is friendly, approachable and a pleasure to work with”.